Terms & Conditions – Vapesoko Nairobi
Welcome to Vapesoko Nairobi. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. General Use
By using this website, you confirm that:
- You are at least 18 years old
- You agree to comply with all applicable laws and regulations in Kenya
- You will not misuse the website or its services
We reserve the right to update or modify these terms at any time without prior notice.
2. Products & Availability
- All products listed are subject to availability
- We reserve the right to limit quantities or discontinue products at any time
- Product descriptions and images are provided for guidance; slight variations may occur
3. Pricing & Payments
- All prices are listed in Kenyan Shillings (Ksh)
- Prices may change without prior notice
- Payment options include:
- M-Pesa / Mobile Money
- Cash on Delivery (Nairobi only)
Orders are only processed after payment confirmation (where applicable).
4. Orders & Confirmation
- Once you place an order, you will receive a confirmation via call, SMS, or WhatsApp
- We reserve the right to cancel or refuse orders due to:
- Incorrect pricing
- Suspected fraud
- Regulatory restrictions
5. Delivery Terms
- Delivery timelines are estimates and may vary due to external factors (traffic, weather, courier delays)
- Risk transfers to the customer upon successful delivery
- Please ensure accurate delivery details to avoid delays
6. Returns & Refunds
Returns are subject to our Return Policy:
- Only defective, incorrect, or unused items may qualify
- Requests must be made within 48 hours of delivery
- Refunds or replacements are issued after review
7. User Responsibilities
You agree not to:
- Provide false or misleading information
- Use the website for unlawful purposes
- Interfere with website functionality or security
8. Limitation of Liability
Vapesoko Nairobi shall not be liable for:
- Indirect or consequential damages
- Delays caused by third-party couriers
- Misuse of products purchased
All products are used at the customer’s own discretion.
9. Health & Product Disclaimer
- Vaping products are intended for adult use only (18+)
- Products may contain nicotine, which is addictive
- Customers are responsible for understanding proper usage
We recommend responsible use in line with health guidelines.
10. Intellectual Property
All content on this website (text, images, branding) is the property of Vapesoko Nairobi and may not be copied or used without permission.
11. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your data.
12. Regulatory Compliance (Kenya)
All products and services comply with Kenyan laws, including the Tobacco Control Act and Ministry of Health directives.
We reserve the right to:
- Refuse or cancel orders that violate regulations
- Restrict delivery based on legal requirements
13. Governing Law
These Terms & Conditions are governed by the laws of Kenya. Any disputes will be handled within the Kenyan jurisdiction.
14. Contact Vapesoko Nairobi
For any questions regarding these Terms:
- WhatsApp / Call: +254 716 592 999 | +254 113 176 100
- Email: vapesoko@gmail.com