Privacy Policy – Vapesoko Nairobi
At Vapesoko Nairobi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information:
- Name
- Phone number
- Email address
- Delivery address
Order Information:
- Products purchased
- Payment method (e.g., M-Pesa)
- Transaction details
Technical Data:
- IP address
- Browser type and device information
- Pages visited and usage behavior
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates via SMS, WhatsApp, or email
- Provide customer support
- Improve our website and services
- Prevent fraud and enhance security
We only use your data for legitimate business purposes.
3. Sharing Your Information
We do not sell or rent your personal data.
We may share your information with trusted third parties only when necessary:
- Delivery partners (for order fulfillment)
- Payment providers (for secure transactions)
All partners are required to keep your information secure.
4. Cookies & Tracking
Our website uses cookies to:
- Improve your browsing experience
- Analyze traffic and user behavior
- Remember your preferences
You can disable cookies in your browser settings if you prefer.
5. Data Security
We implement appropriate security measures to protect your information from:
- Unauthorized access
- Loss or misuse
However, no online platform is 100% secure, and we encourage safe browsing practices.
6. Your Rights
You have the right to:
- Request access to your personal data
- Ask for corrections or updates
- Request deletion of your data (where applicable)
To make a request, contact us using the details below.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Meet legal and regulatory requirements
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
10. Compliance (Kenya)
We handle your data in accordance with applicable Kenyan laws, including data protection and consumer regulations.
11. Contact Vapesoko Nairobi
If you have any questions about this Privacy Policy or your data:
- WhatsApp / Call: +254 716 592 999 | +254 113 176 100
- Email: vapesoko@gmail.com